We read every email.
Reach a human at Medivive — for questions about your package, your shipment, your prescription, or anything else. Patients can also message their prescribing physician directly from their account.
Talk to a real person.
Patients, prospective patients, and curious browsers — write us with whatever's on your mind. Most replies come back within one business day.
support@medivive.comShipment or order question
If a package is late, warm, or damaged, email support@medivive.com with your order number. We typically reply within a few hours.
Already a subscriber
Manage refill requests, message your physician, or update your address from the account portal.
Using your pen
Most usage questions are answered on our Instructions and FAQ pages. For anything medical, message your prescribing physician through your account.
For providers
Licensed providers interested in prescribing Medivive can read the provider page or email clyde@medivive.com.
Press & partnerships
For press inquiries or partnership conversations, email hello@medivive.com.
Have what you need?
Start your consult.
The medical questionnaire takes three minutes. A US-licensed physician reviews every submission. No charge unless approved.
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